Privacy policy
This Privacy Policy explains how Sugar Candle ("we", "our", "us") collects, uses, and safeguards your personal information when you visit or make a purchase from mysugarcandle.com (the "Site").
By using our Site, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our Site or Services.
Information We Collect
We collect personal information to provide you with the best service possible. This may include:
-
Contact Information: name, email, phone number, billing and shipping address
-
Order Information: items purchased, payment confirmation, shipping details
-
Account Information: username, password (if you create an account)
-
Shopping Activity: products you view, cart activity, wishlists
-
Customer Support Messages: any details you choose to share with us
We also automatically collect certain data when you browse the Site (IP address, browser type, device info, site interactions) through cookies and similar technologies.
Cookies & Tracking
Like most websites, we use cookies to operate and improve our Site. Cookies help us remember your preferences, improve your experience, and analyze traffic.
-
Shopify cookies are detailed here: Shopify Cookie Policy
-
We may also use third-party apps (such as Vitals) that place cookies to improve your experience, enable marketing features, and measure performance.
-
Social media pixels (Meta, TikTok, Google) may be used to measure ad performance and deliver relevant offers.
You may disable cookies in your browser settings, but some features of our Site may not work properly.
How We Use Your Information
-
Order Fulfillment: to process payments, ship products, handle returns and exchanges
-
Customer Support: to respond to your questions and requests quickly
-
Marketing & Promotions: to send emails, texts, or display ads about our products (only if you have given consent – you can unsubscribe anytime)
-
Fraud Prevention & Security: to protect our Site, our business, and our customers from misuse
We do not sell or rent your personal information to third parties.
User Reviews & Content
If you leave a review on our Site, it may be displayed publicly along with your first name or initials.
Please note:
-
Reviews left on external platforms (such as Etsy or TikTok) remain governed by those platforms’ policies.
-
Sugar Candle is not responsible for how third parties may use information you choose to make public.
Third Parties We Share Information With
We may share limited data with:
-
Service providers (Shopify, payment processors, shipping carriers)
-
Business partners (advertising and analytics tools such as Meta Pixel, TikTok Pixel, Google Analytics)
-
Legal authorities if required by law
All third-party providers are required to keep your information secure and only use it for the purposes we specify.
Your Rights
Depending on your location, you may have the right to:
-
Request access to the personal data we hold about you
-
Request correction or deletion of your data
-
Withdraw consent for marketing communications at any time
-
Request a copy of your data (data portability)
We will not discriminate against you for exercising these rights.
Data Security & Retention
We take data protection seriously and use appropriate safeguards. However, no system is 100% secure.
-
We keep your data only as long as needed to provide services, fulfill legal obligations, resolve disputes, or enforce agreements.
-
Sensitive payment information is never stored on our servers and is handled securely by our payment processors.
Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to request deletion.
International Users
If you access our Site outside the United States, please note that your information will be processed in the United States where data protection laws may differ. We rely on approved legal safeguards for any cross-border transfers.
Complaints
If you are concerned about how we process your personal information, please contact us first so we can resolve the issue quickly. You may also have the right to complain to your local data protection authority.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us: